> ## Documentation Index
> Fetch the complete documentation index at: https://support.myaskai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Live Chat Channels Feature Comparison

> Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.

Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:

| Feature | Intercom | Zendesk Tickets | Zendesk Messaging | Gorgias | Freshdesk | Freshchat | HubSpot |
| - | - | - | - | - | - | - | - |
| Conversational AI (AI replies directly to users) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Email ticket replies | ✅ | ✅ | ✅ | ✅ | ✅ | | ✅ |
| Draft note replies | ✅ | ✅ | | ✅ | ✅ | ✅ | ✅ |
| Triage compatible | ✅ | ✅ | | | | ✅ | ✅ |
| Human handover (from user message) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Human handover (from button press) | ✅ | | ✅ | | ✅ | | |
| Take control from AI (by replying) | ✅ | ✅ | | ✅ | ✅ | ✅ | ✅ |
| Give control to AI (by macro/snippet) | ✅ | ✅ | | | ✅ | ✅ | ✅ |
| Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Agent sidebar tool/co-pilot features | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| All AI conversations visible | ✅ | ✅ | | ✅ | ✅ | ✅ | ✅ |

For full details on how to use each of these features check out the respective integrations pages:

<Columns cols={2}>
  <Card title="Intercom" horizontal href="/features/channels/intercom" />

  <Card title="Zendesk (Tickets)" horizontal href="/features/channels/zendesk/zendesk-tickets" />

  <Card title="Zendesk (Messaging)" horizontal href="/features/channels/zendesk/zendesk-messaging" />

  <Card title="HubSpot" horizontal href="/features/channels/hubspot" />

  <Card title="Gorgias" horizontal href="/features/channels/gorgias" />

  <Card title="Freshchat" horizontal href="/features/channels/freshchat" />

  <Card title="Freshdesk" horizontal href="/features/channels/freshdesk" />
</Columns>

If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.


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